Measuring performance is a particularly challenging issue in I/O psychology. It

Measuring performance is a particularly challenging issue in I/O psychology. It can be especially challenging for jobs where it is difficult to determine exactly what should be measured and whether a measured criterion truly assesses performance. Even seasoned I/O psychologists wrestle with this issue from time to time. Below is an e-mail from a client presenting you with some challenges related to defining and measuring criteria. Stacia Mattson who works in the HR department at Collinis Gardening Service is having some problems. Read the e-mail and provide critiques and suggestions for Stacia. Greetings” Thank you for agreeing to advise me on some tricky issues weve been having at Collinis Gardening Service. We have about 30 gardeners working throughout several regions in Georgia. Currently we are trying to devise a way to evaluate our gardeners so that we can give our top performers year-end bonuses. Right now we are considering using the following measures of performance: Number of plants that die under the gardeners care for the year Number of houses the gardener visits per week Satisfaction ratings from the gardeners customers Could you please critique these measures? In addition do you have three more suggestions for how we might assess gardener performance that I can bring to my committee as potential options? Regards Stacia

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