WestJet Airlines This case presents a great example of IT governance and the rel

WestJet Airlines
This case presents a great example of IT governance and the
relationship between information technology and corporate strategy where the
executive had to persuade both senior management and the IT group to apply a
new IT governance model that was vital for WestJet Airlines in realizing its
strategic goals.
Case Analysis
The following questions should be addressed in a preparation of
the case analysis:
1. When Cheryl Smith, the new CIO arrived at
Westjet, she was asked by the CEO to advise whether the company had adequate IT
or not.
What aspects of the Westjet IT situation did
she address to respond to the CEO’s concern?
2. Briefly, summarize the assessment and the apparent problems.

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